How Long Does Facebook Take to Review Submissions

Before you can submit a Facebook application for review, you must create the Facebook application and connect LiveAgent with Facebook. The process is described in this guide.

LiveAgent needs special permissions with advanced access to fetch and create wall posts and to fetch and reply to individual letters and comments. Only standard access to these permissions is given to every application by default, therefore you will need to request advanced access and submit your application for approval past the Facebook squad commencement.

If you are an administrator of the Facebook App standard admission to the following permissions is enough. This guide applies but if you need to let other LiveAgent administrators who are not as well gear up as administrators of your Facebook app connecting your Facebook app.

In your Facebook developer panel navigate to the" App Review > Permissions and Features", search for and asking advanced access for the post-obit 8 necessary permissions required by LiveAgent:

• Business Nugget User Profile Access
• pages_manage_engagement
• pages_manage_metadata
• pages_manage_posts
• pages_messaging
• pages_read_engagement
• pages_read_user_content
• pages_show_list

At that place are also 3 additional permissions that are not mandatory, simply are related and might exist helpful:

• Human Agent (provides the ability to reply to Facebook messages from LiveAgent within seven days, the standard limit is 24 hours)
• instagram_basic (allows your app to read an Instagram business relationship contour's info and media)
• instagram_manage_comments (provides the ability to fetch and reply to comments and mentions from your Instagram account connected to your Facebook account)
  

Note that all these advanced admission permissions might require a Business Verification, without verifying your business your awarding review volition exist most likely declined. Individual verification might non be enough.

Afterward requesting advanced access for all needed permissions, navigate to the "App Review > Requests" section in the menu, and edit your pending asking​​​​​.

You must complete all steps and fill in the details for each of the requested permissions before you lot tin can submit them for review. Once all the checkmarks representing the review requirements are bluish, the button " Submit for Review" at the bottom of the page will go active and you volition be able to submit the app for review.

We've prepared for y'all example instructions for every app review department, you can notice them all below later on in this guide.

Case instructions for every app review section

Into the text area you can insert the post-obit text:

The LiveAgent application can connect with Facebook pages to fetch page posts, comments and messages.
Afterwards somebody writes a post, annotate or message to Facebook page, it should appear in the LiveAgent awarding as a new ticket within a few seconds. Only users that are logged in can connect Facebook pages with LiveAgent.
1. Inside LiveAgent, click "Configuration" on the left-hand side carte du jour in the main application screen.
2. From the "Configuration" screen click "Facebook" and "Application setup" under "Facebook."
3. In this section you need to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with advanced admission - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Concern Asset User Profile Access.
4. Then on the "Facebook pages" screen you can connect your Facebook page via the "Connect" button.
5. A login dialog to Facebook will open up in a new window.
half-dozen. Fill in the login credentials and then click "Log in."
vii. Adjacent, a list with available Facebook pages will open.
8. Select the Facebook page you desire to connect and connect it with LiveAgent past clicking the "Connect" button.
9. Now the Facebook folio should exist connected with LiveAgent.
10. Head over to your Facebok page on Facebook.com
11. Click on the "Transport message" push button and write whatsoever message to your Facebook page.
12. Go back to LiveAgent'due south "Tickets" screen and your message will appear here in the form of a ticket.

Y'all can test it here:
- url: https://back up.mycompany.com/agent
- username: support@mycompany.com
- password: LiveAgent007

Into the text expanse you can insert the following text:

We need this permission to be able to react to and reply to comments posted by other pages or users under our posts.
The LiveAgent awarding can connect with Facebook pages to fetch page posts, comments and letters. Afterwards somebody writes a postal service, comment or message to Facebook page, it should appear in the LiveAgent application as a new ticket within a few seconds. Only users that are logged in can connect Facebook pages with LiveAgent.
1. Inside LiveAgent, click "Configuration" on the left-paw side menu in the master application screen.
2. From the "Configuration" screen click "Facebook" and "Awarding setup" nether "Facebook."
3. In this department you demand to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with advanced access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business Nugget User Profile Access.
4. So on the "Facebook pages" screen yous tin connect your Facebook page via the "Connect" button.
5. A login dialog to Facebook volition open in a new window.
6. Make full in the login credentials and then click "Log in."
7. Next, a list with available Facebook pages will open.
8. Select the Facebook page y'all desire to connect and connect information technology with LiveAgent by clicking the "Connect" push button.
9. Now the Facebook page should exist continued with LiveAgent.
10. Head over to your Facebok page on Facebook.com
11. Find any post on your page and try to write a comment.
12. Go back to LiveAgent's "Tickets" screen and yous can now run into your comment in the grade of a ticket.
13. Open the ticket with your bulletin, press "Like", and hitting the "Reply" button to respond to the fetched annotate.

You can exam it here:
- url: https://back up.mycompany.com/agent
- username: support@mycompany.com
- countersign: LiveAgent007

Tape your own video similar to the file VIDEO_FB_LA_share-post-sub.mp4 which you can find at the end of this guide and insert information technology into the file expanse. Facebook reviewers do not take but our full general videos.

Into the text area you can insert the following text:

Nosotros need this permission to create, edit and delete comments posted past the page, users, or other page.
The LiveAgent application can connect with Facebook pages to fetch page posts, comments and messages. After somebody writes a mail, comment or bulletin to Facebook page, it should announced in the LiveAgent application as a new ticket within a few seconds. Merely users that are logged in can connect Facebook pages with LiveAgent.
ane. Inside LiveAgent, click "Configuration" on the left-manus side menu in the main application screen.
2. From the "Configuration" screen click "Facebook" and "Application setup" under "Facebook."
3. In this section you need to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with advanced access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business Asset User Profile Admission.
4. Then on the "Facebook pages" screen you can connect your Facebook page via the "Connect" push button.
five. A login dialog to Facebook will open up in a new window.
vi. Fill up in the login credentials and then click "Log in."
7. Next, a listing with available Facebook pages will open.
8. Select the Facebook page you desire to connect and connect it with LiveAgent by clicking the "Connect" button.
9. Now the Facebook folio should be connected with LiveAgent.
10. Head over to your Facebok page on Facebook.com
11. Find any post on your page and effort to write a comment.
12. Go back to LiveAgent's "Tickets" screen and yous can now come across your comment in the form of a ticket.
thirteen. Open the ticket with your bulletin and hit the "Reply" push button to respond to the fetched comment.

You can test it here:
- url: https://support.mycompany.com/amanuensis
- username: support@mycompany.com
- password: LiveAgent007

Record your own video similar to the file VIDEO_FB_LA_share-post-sub.mp4 which you tin find at the stop of this guide and insert it into the file area. Facebook reviewers do non accept just our general videos.

Into the text area yous tin can insert the following text:

We demand this permission to read information virtually accounts and also to subscribe and receive webhooks almost activity on the Folio.
The LiveAgent application can connect with Facebook pages to fetch page posts, comments and messages. Afterward somebody writes a post, comment or message to Facebook page, it should appear in the LiveAgent application as a new ticket inside a few seconds. Only users that are logged in tin can connect Facebook pages with LiveAgent.
i. Inside LiveAgent, click "Configuration" on the left-manus side menu in the master application screen.
2. From the "Configuration" screen click "Facebook" and "Application setup" under "Facebook."
3. In this section you demand to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with advanced access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business Asset User Profile Admission.
4. Then on the "Facebook pages" screen y'all can connect your Facebook page via the "Connect" button.
v. A login dialog to Facebook volition open up in a new window.
vi. Make full in the login credentials and and so click "Log in."
7. Next, a list with available Facebook pages volition open.
8. Select the Facebook page you want to connect and connect it with LiveAgent by clicking the "Connect" push.
nine. Now the Facebook page should be connected with LiveAgent.

You tin can exam information technology here:
- url: https://support.mycompany.com/agent
- username: support@mycompany.com
- password: LiveAgent007

Record your own video similar to the file VIDEO_FB_LA_connect.mp4 which you tin can detect at the end of this guide and insert information technology into the file surface area. Facebook reviewers do not have but our general videos.

Into the text expanse y'all tin can insert the following text:

We need this permission to create, edit and delete content posted on the page (posts, videos, photos.)
Users that are logged in tin can post statuses to pages via the LiveAgent application. But users that are logged in can mail anything to Facebook.
ane. Click the "New" tab in the top department of application screen.
2. Select Compose Facebook mail service.
three. Select which page y'all desire to post on (shown but if there are more pages.) iii. Write whatever you want to share with your audience.
iv. Click Ship.

Yous tin can exam it here:
- url: https://back up.mycompany.com/agent
- username: back up@mycompany.com
- password: LiveAgent007

Record your own video similar to the file VIDEO_FB_LA_share-post-sub.mp4 which yous tin discover at the cease of this guide and insert it into the file area. Facebook reviewers practise not take just our full general videos.

Into the detailed description (1st.) text area you lot can insert the post-obit text:

LiveAgent application reads from messages of connected Facebook pages and allows human agents to respond to customer messages.

Into the test and reproduce (2nd.) text area you can insert the following text:

LiveAgent application is not a chatbot, information technology is a tool for man operators to simplify communication with customers over multiple channels in ane application. The LiveAgent application can connect with Facebook pages to fetch page posts, comments and messages. Webhooks are used to fetch folio messages. After somebody writes a post, comment or message to Facebook page, it should appear in the LiveAgent application every bit a new ticket inside a few seconds. Only users that are logged in can connect Facebook pages with LiveAgent.
1. Inside LiveAgent, click "Configuration" on the left-manus side menu in the main application screen.
ii. From the "Configuration" screen click "Facebook" and "Application setup" under "Facebook."
3. In this section you need to connect a Facebook app created in developers.facebook.com/apps, with the post-obit permissions with advanced access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business Asset User Profile Admission.
iv. Then on the "Facebook pages" screen you tin can connect your Facebook page via the "Connect" push button.
5. A login dialog to Facebook will open in a new window.
half-dozen. Fill in the login credentials and then click "Log in."
7. Side by side, a list with available Facebook pages will open.
8. Select the Facebook folio you want to connect and connect it with LiveAgent by clicking the "Connect" button.
nine. Now the Facebook page should be connected with LiveAgent.
10. Caput over to your Facebok folio on Facebook.com
11. Click on the "Transport message" push button and write any message to your Facebook folio.
12. Go back to LiveAgent's "Tickets" bill of fare item and your bulletin will appear here in the grade of a ticket.
thirteen. Open up the ticket with your message and click the "reply" link at the bottom to respond to your message.

You tin can test it hither:
- url: https://back up.mycompany.com/agent
- username: support@mycompany.com
- password: LiveAgent007

Record your own video similar to the file VIDEO_FB_LA_fetching_messages.mp4 which y'all can find at the cease of this guide and insert it into the file area. Facebook reviewers do non take just our general videos.

Into the text surface area you can insert the following text:

Nosotros need this permission considering it is required by pages_manage_posts permission. We need information technology to create, edit and delete content posted on the page.
Users that are logged in tin mail service statuses to their connected page via the LiveAgent awarding. But users that are logged in tin mail service anything to Facebook.
i. Click the "+" icon in the top right corner of the application screen.
two. Select Compose Facebook post.
3. Select which page you desire to mail service on from the listbox (shown only if at that place are more than pages.)
4. Write whatever you desire to share with your audience.
5. Click Send.

You can test it here:
- url: https://support.mycompany.com/amanuensis
- username: support@mycompany.com
- password: LiveAgent007

Record your own video similar to the file VIDEO_FB_LA_share-post-sub.mp4 which y'all tin can find at the finish of this guide and insert it into the file area. Facebook reviewers practise not have just our general videos.

Into the text expanse you tin insert the following text:

We demand this permission together with pages_manage_posts and also with pages_manage_engagement permission to delete posts and comments posted by other Pages or users.
The LiveAgent application can connect with Facebook pages to fetch page posts, comments and messages. Afterward somebody writes a post, annotate or message to Facebook folio, it should announced in the LiveAgent awarding as a new ticket within a few seconds. Simply users that are logged in tin connect Facebook pages with LiveAgent.
i. Within LiveAgent, click "Configuration" on the left-paw side carte in the main application screen.
ii. From the "Configuration" screen click "Facebook" and "Application setup" under "Facebook."
3. In this section you need to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with advanced access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business Asset User Profile Access.
4. So on the "Facebook pages" screen you can connect your Facebook page via the "Connect" button.
5. A login dialog to Facebook will open in a new window.
6. Fill in the login credentials and then click "Log in."
7. Next, a list with bachelor Facebook pages will open.
8. Select the Facebook folio you want to connect and connect information technology with LiveAgent by clicking the "Connect" button.
ix. Now the Facebook folio should be connected with LiveAgent.
10. Head over to your Facebok page on Facebook.com
11. Notice whatever mail on your page and try to write a annotate.
12. Get back to LiveAgent's "Tickets" screen and y'all can at present meet your annotate in the form of a ticket.
thirteen. Mark this ticket as selected and then delete information technology past pressing the "Delete" button.

You can test information technology here:
- url: https://support.mycompany.com/agent
- username: support@mycompany.com
- password: LiveAgent007

Record your ain video similar to the file VIDEO_FB_LA_share-mail-sub.mp4 which you can find at the stop of this guide and insert information technology into the file area. Facebook reviewers exercise not take simply our full general videos.

Into the text surface area you can insert the following text:

We demand this permission to read and display listing of Pages a person manages to connect chosen one into LiveAgent awarding. The list of Pages should exist displayed afterwards a click on the connect button in the LiveAgent awarding.
The LiveAgent awarding can connect with Facebook pages to fetch page posts, comments and letters. Subsequently somebody writes a post, annotate or message to Facebook page, it should appear in the LiveAgent awarding every bit a new ticket inside a few seconds. Only users that are logged in can connect Facebook pages with LiveAgent.
ane. Within LiveAgent, click "Configuration" on the left-hand side bill of fare in the main application screen.
two. From the "Configuration" screen click "Facebook" and "Application setup" nether "Facebook."
3. In this department you demand to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with advanced access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business organization Asset User Profile Access.
4. So on the "Facebook pages" screen you tin can connect your Facebook page via the "Connect" push button.
5. A login dialog to Facebook will open in a new window.
vi. Fill in the login credentials and then click "Log in."
seven. Next, a listing with bachelor Facebook pages will open.
viii. Select the Facebook folio yous want to connect and connect it with LiveAgent by clicking the "Connect" push button.
9. Now the Facebook page should exist continued with LiveAgent.

Yous can test it here:
- url: https://support.mycompany.com/amanuensis
- username: support@mycompany.com
- password: LiveAgent007

Tape your own video similar to the file VIDEO_FB_LA_connect.mp4 which you can find at the end of this guide and insert information technology into the file area. Facebook reviewers do not take just our full general videos.

That's it. Now but wait until Facebook approves your application and you lot will be able to fetch Facebook wall posts, messages, and comments as tickets and answer them straight from each ticket. Information technology can accept several days to get a response from Facebook. You tin bank check your pending request in the Facebook developer panel in the "App Review > Requests" section.

The attached videos are too available on YouTube at these links:

• VIDEO_FB_LA_connect
• VIDEO_FB_LA_fetching-letters
• VIDEO_FB_LA_share-mail service-sub.

The final one is also a preview of how you will be able to respond to messages, comments, and posts on your connected Facebook page.

Unfortunately, the Facebook review team stopped accepting our generic videos, and yous are required to record your own screencast video and submit information technology with your application review. Facebook published a guide for recording the screencast, so for a successful app review, it is advisable to follow their recommendations.

If you are struggling to pass the review, we recommend you to look into the selection of migrating your LiveAgent installation to our cloud and leaving the hassle of Facebook application review to united states of america. Don't hesitate to contact our sales team by electronic mail or online chat for a customized offer.

Updated: Apr 01 (16 days agone)

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Source: https://support.liveagent.com/704852-How-to-submit-Facebook-application-for-review

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